Contact

Contact CCF

Questions about certification or pricing, a complaint about a certified casino, a fake CCF badge, or a security issue — send it through the form below. Your message is delivered to CCF by email through our form service (see our privacy notice).

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Anything about CCF, the CCF Standard or this site.

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What happens to a complaint

Certified casinos are subject to our public complaints process. It follows CCF-STD-001 § 9 (status changes and revocation):

You tell us what happened — the casino, its CCF ID or domain, the game if relevant, what happened and when, and any transaction or bet IDs.
Re-verification. Following a substantiated complaint, CCF can ask the casino to cooperate with a re-verification of its certification.
Revocation. Refusing to cooperate with that request is grounds for revocation. So are operating an uncertified build while displaying the badge, and material misrepresentation in the submission.
Public status. A certificate is Active, Expired or Revoked, and status changes take effect on the public verification page immediately.

CCF is a certification body, not a regulator: a complaint concerns the casino's certification, and CCF can't order a casino to pay out or reverse a transaction. CCF certification is not a gambling license — for licensing issues, contact the casino's licensing body.

Check for yourself

Verify a casino — is it really in the CCF register?
Verify a certificate — look up a certificate by its WC- ID
CCF Labs services & prices
Certification Terms